Welcome to the Superior Endeavors' support web page! The purpose of this web page is to provide information on how to access Superior Endeavors' support services and provide user support resources and tools.
Access to Technology Support
One of the challenges we faced after the merger of Micro Consulting and Superior Endeavors (SEI) is how to improve the support our clients receive while balancing the workload between the members of our crew. Our goal is to respond quickly to service requests and to assign the most capable and available support resource to a service request. In order to accomplish this goal, we have three ways for our clients to notify us and open a service request in our ConnectWise system:
- E-Mail support requests to SEI Support
- Login to the Superior Endeavors' ConnectWise portal at https://www.myconnectwise.net/sei and open a service request directly in ConnectWise
- Call us at (952) 445-8679 and select option 3, Technical Support
All three of these contact methods notifies all of the system engineers on staff and automatically opens a service request in our ConnectWise system. This variety of support access methods helps to ensure the fastest response to support requests and allows our clients to choose the support access method(s) that is/are best for them.
Remote Access Support Methods
Many times SEI system engineers can resolve client service requests remotely. The advantage of remote support is that it can be faster and costs less than onsite support. In order to deliver remote support, SEI system engineers usually need to remotely access and control the system they are working with. There are two basic kinds of remote access:
- The client initiates the remote access session by using the 'Show My PC' online tool at Show My PC. In the case of client initiated remote access, the client is in attendance during the remote access session and controls access to the session.
- The SEI system engineer initiates the remote access session by using a variety of remote control tools. In the case of system engineer initiated remote access, the client need not be present.
Remote access support is a fast and cost effective technique SEI system engineers use to solve client problems and help you succeed one byte at a time!
Technology Support Resources
Many support issues can be resolved by searching for information and resources online. Some of the primary online resources are listed below:
This list is by no means comprehensive. Many support issues can be resolved by searching on key words using Google. Please make sure to provide any information you have found to the SEI system engineer assigned to your service request.
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